FREQUENTLY ASKED QUESTIONS
Do you have a storefront/retail space?
We do not. Our location is for pickup of pre-ordered items only. We do partner with two retail locations that carry our mason jar cakes. Those locations are Tomlinson Sales Company in Florence, SC (843-669-1854) and Paddle & Board in Clemson, SC (864-624-2264).
Do you offer same-day pickup?
We do not offer same day pickup
If not, how much notice is needed for an order.
We prefer 1-2 weeks' notice for orders. We can sometimes accommodate orders with a shorter notice.
How can an order be placed?
Orders can be placed by email, phone (please leave a message), or message our Facebook page.
What is the preferred method of contact?
Email is the preferred method of contact.
How is pickup handled?
Because the bakery is a small business and is not always open, pickups are scheduled on Mon-Thurs from 6:30-8:30pm. Friday and Saturday pickups are scheduled from 12-5pm. There is a little flexibility in pickups, but please note the main pickup times when you place your order. The exact time will be agreed upon between both parties. Please stick to your pickup time. If changes need to be made, please email at firstname.lastname@example.org
Is a deposit required?
For orders of $125 or more, a deposit is required in the amount listed below
$25 nonrefundable deposit due to book order with total of $125 to $250
$50 nonrefundable deposit due to book order with total of $251 or more
(Balance due 2 weeks before pickup or immediately if order is placed less than two weeks before pickup)
What forms of payment do you accept?
Cash, check, card, Paypal, Venmo and CashApp
Do you deliver?
We currently do not deliver.
Do you ship?
We currently do not ship.
Do you make allergy friendly desserts?
We do have some gluten-free items available.
How do I order custom labels?
When you place your mason jar order, let us know if you would like custom labels. As we communicate, you can provide us with photos, text, logos (in jpeg format). We will provide you with a label proof for approval before we print the final labels.
Do you offer cake tastings?
We do offer cake tastings for events. We offer 8 of our most popular flavors (red velvet, caramel, chocolate, carrot, cookies-n-creme, chocolate-chocolate, lemon buttercream, funfetti vanilla buttercream).
Do you make cupcakes, cake pops or cake square?
Do you make decorative and custom cakes?
No. We do not make custom, decorative or tiered wedding cakes